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Unit 2, 6 Resources Court, Molendinar QLD. 4214

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Our FAQ's

Products

  • Stock Availability is intended as a guide only as stock volumes can fluctuate. If an item is in stock, delivery should occur within 2-8 working Days after your payment has been received.
  • Most of the products listed for sale on our website would be considered stock items by our suppliers however stock levels do fluctuate. As part of our quoting procedure Caterware Catering Equipment will always advise you as to stock availability
  • Damaged Goods – If an item is received and is faulty in any way, other than from transport damage, you should notify Caterware immediately by phone or email listing your contact name, address, phone, invoice number and details of the fault. 

    (Phone: 1800 228 371 | Email: sales@caterware.com.au)
  • Check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit.
  • Pick up of items – Any items picked up from Caterware Warehouse must be inspected before collection as once an item has left our premises we can no longer be responsible for any physical damage that may occur.
  • Concealed damage – Any Concealed damage must be reported to Caterware within 24 Hours of receiving the goods, Caterware is not responsible for any freight damage, any liability is on the freight company and only if insurance has been obtained by the customer.
  • Warranty – All equipment sold by Caterware Catering Equipment Gold Coast is supported by the manufacturer’s warranty period and any terms and conditions that may apply under said warranty. The Commercial Warranty period is advertised on our website or in manuals supplied with equipment. Equipment supplied is chosen for its ability to perform for you. We source the best products for the job from all the brands and types available to ensure ongoing reliability.
  • There are two types of standard warranty normally available for commercial use:
    1. Onsite warranty – applicable to items weighing over 40 kilograms
    2. Return to manufacturer warranty – generally applicable to smaller bench top equipment. Transport costs and arrangements associated with back to manufacturer warranties are the sole responsibility of the purchaser.
  • Insurance – Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.
  • As the customer who is requesting the products, it remains your responsibility to ensure that all items are correct and that the information supplied to us by you is also correct.
  • With many changing items displayed on our website, sometimes the information as listed is incorrect or not up to date and while we always try to display the correct product information, mistakes can be made.
  • Most products on the Caterware Catering Equipment Gold Coast website have brochures available. These brochures can be found by clicking on the thumbnail image which will take you to the individual product page. The link for any brochures is found on the right hand column under the pricing information.
  • All goods remain the property of Caterware until they are paid for in full.

Shipping

  • All deliveries are made on the following basis:
    1. All deliveries are made to kerbside (or dock) of delivery Address. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on site at the purchaser’s expense.
    2. For deliveries outside the metropolitan areas listed, all transport is at the purchaser’s expense and must be organised through Caterware Catering Equipment prior to shipping. It is possible to organise your own shipping.
    3. Transport costs, where applicable, are included in the order form.
    4. Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser, it must be arranged by the purchaser either direct with the carrier or their insurance agent.
    5. Purchase price does not include unpacking, placement or positioning of equipment or connection to services or removal of rubbish and packing crates.
  • Caterware delivers Australia wide. All our main suppliers have distribution centres in the major capital cities of Australia. They also maintain strong ties with the major transport companies so the cost of deliveries is kept to a minimum.
  • Please call our sales office on 0452 001 221 for a delivery quote.
  • Delivery times are estimates only. Please note these times can be delayed due to customs clearance and transport delays, which are out of our control. Caterware will work with our customers to try and obtain a positive solution when a delay affects your delivery.
  • Yes, but terms are Ex-Warehouse, it Is the purchaser’s responsibility to organise freight.
    • Insurance – Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.

    Return of Goods – goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Caterware.

    • All returned goods are subject to a minimum 25% restocking fee, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.
    • If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued. Caterware will always try to work with our customers to achieve the best possible result.
    • Cancellations – orders may be cancelled on the following basis:
    1. That the cancellation is received prior to commencement of manufacture for special orders.
    2. If the equipment is a stock item cancellation must be received three (3) working days prior to shipping.
    3. A cancellation or re-stocking fee may apply, being a minimum of 25% of the purchase price.
    4. Caterware reserves the right to claim back any fees that are applied to the transaction.

Shopping Cart

  • Yes, Caterware can assist in sourcing parts if the equipment is still a current model.
  • Yes, Caterware Catering Equipment Gold Coast board of Directors have been operating for 35 years in the Catering Industry. The collection of 35 years of product development in Australia has proven the manufacturing difference in Caterware products compared to our many overseas competitors. This is why Caterware is a proven manufacturing product.
  • Insurance – Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.