Returns and Exchanges
Goods being returned for credit must be arranged in advance with Caterware and shipped to the nominated address at the purchaser’s expense. Should a customer change their mind and wish to return goods, a refund will not be given, but a credit note will be issued. All goods returned are subject to our standard 25% restocking fee. Goods must be returned as they were sent out, in their original packaging, with warranty cards and manuals, if appropriate, and cannot have been used in any way. Failure to observe these conditions will mean the goods will not be accepted for return and no credit will be issued.
It is at Caterware’s total discretion as to whether goods can be returned for credit and if accepted, whether to issue a credit note or refund. No returns will be entertained after 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return or original shipping will be deducted from your credit or refund
Returns are to be shipped to CaterWare at: 2/6 Resources Crt, Molendinar, QLD. 4214, or as directed by CaterWare Staff.
Sale Items
All Caterware’s terms and conditions are applicable to sale items, unless those sale items are discontinued lines (non-returnable), ex-display stock (warranties may differ) or other identified reason (as advertised). Please call or email CaterWare for clarification if unsure.