Delivery/Shipping Policy
Goods arranged for delivery by Caterware on behalf of the customer are deemed to be delivered to the kerbside or street level of the address supplied by the customer unless previously advised. Should stairs or upper levels be involved that Caterware has not been advised of, then the carrier may not be correctly equipped and may refuse delivery. It is the responsibility of the customer to advise Caterware of all details regarding delivery and access. Failure to do so may mean that additional freight charges may be incurred, which are the responsibility of the customer. Should the customer not be present at the address to receive the delivery, causing the carrier to have to return a second time, this will also incur a charge. These additional charges will be charged to the credit card supplied at the time of the purchase, or an invoice will be raised and due by the customer on receipt.
Delivery prices are to commercial premises only. Domestic deliveries may incur extra charges by some carriers. Customer’s will be advised of additional charges prior to dispatch are required.
Orders received and processed by us before 11:59pm AEST each business day will be dispatched on the following business day for Next Day Dispatch products. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday for Next Day dispatch products, whilst Fast Track will dispatch within 1-3 business days after the preceding weekend. You should receive your equipment within 1-8 business days, depending on your location. For a more accurate time frame, please contact us.
All dates supplied for the delivery of goods are approximate only. We will always guarantee to do our best to get the goods shipped to you on the dates specified, but we are not responsible for delays caused by third parties and freight companies.
We cannot promise that goods will be delivered on a certain day at a certain time, as this involves transportation issues over which we have no control.
Frequently Asked Questions:
Can I request a specific delivery day and time?
We can deliver your equipment to you on a specific weekday at no extra cost; however, we do charge more to deliver it at an exact time (one between 8am and 4pm AEST).
Do you deliver equipment on weekends?
We may, under exceptional circumstances, consider delivering your equipment to you on a Saturday or Sunday for an additional fee.
To find out whether we’d be able to deliver the equipment to you on a weekend, please call us on 1800 228 371 (during the week).
Will the equipment be delivered to the inside of my business premises?
We offer standard kerbside drop-off (door-to-door) deliveries of equipment.
For an extra fee, our carrier can unpack the equipment for you and put it in the exact spot you intend to use it.
To request this add-on service, please call us on 1800 228 371
Will CaterWare take away my old equipment?
We can, for an extra fee, remove and dispose of old equipment. If you’d like us to take away your original equipment, please let us know.
Does CaterWare install equipment?
No — if necessary, customers will need to arrange for a qualified professional to install their equipment at the customer’s cost.
Will I need to sign for the equipment upon delivery?
Yes — someone will need to be present at the delivery address to sign for the equipment.
This is unless you and CaterWare agree — in advance, when you order the equipment — that we can drop the equipment off without anyone signing for it.
(In this case, we’ll give our carrier ‘authority to leave’ the delivery, allowing them to leave the equipment at the drop-off address even though the recipient isn’t present.)